Frequently Asked Questions
Discover answers to commonly asked questions.
Getting Started
Learn how to install the app, log in, and set up your account before you start working.
Getting Jobs
Learn how to receive jobs, review job details, and understand the different job types available.
Working Status and Availability
Learn how to go online, go offline, take breaks, and manage your availability for work.
Completing a Job
Learn how to complete a job from pickup to drop-off and handle common situations during a journey.
Job Preferences and Controls
Learn how to manage job settings and use features that help you work more efficiently.
Payments and Getting Paid
Learn how to take payments, view your earnings, and track your payment history.
Calling and Messaging
Learn how to contact passengers and the taxi office using the app.
Your Account and Documents
Learn how to update your profile, manage your documents, and keep your account information up to date.
App Settings and Options
Learn how to change app settings and customise the app to suit your needs.
Troubleshooting and Support
Find solutions to common problems and learn how to get help when you need it.