Wallboard
Standard Wallboard - Phantom
The Standard wallboard displays the queue calls, logged-in agents and statuses, calls waiting, lines in use, and other information all on the live wallboard. To access this screen: Click on Standard from the Wallboard menu. Note: The information ...
Custom Wallboards - Phantom
The Custom screen allows you to create customised wallboards to display system information. To access this screen: Click on Custom from the Wallboard menu. Create custom wallboard To create a custom wallboard: Click on Create New in the top-right. ...
Group Wallboards - Phantom
The Group wallboards screen allows you to create additional wallboards for ring groups. This is useful for assigning multiple agents to the new wallboards for monitoring their activity and status. To access this screen: Click on Group from the ...
Wallboard Settings - Phantom
The Settings screen allows you to configure global wallboard settings. To access this screen: Click on Settings from the Wallboard menu. The following settings can be configured: Wallboard Settings: Rotate Agents when above 14: Enable to rotate ...