Using Driver Companion
Follow On Booking - Driver Companion
Follow on Booking mode allows you to receive automatic booking jobs if you are Soon to Clear. With this mode, you can accept Follow-on bookings shortly before completing your current job, improving dispatch times and offering more driver ...
Bid While Busy - Driver Companion
Bid on active jobs seamlessly even when you're busy. Our Bid While Busy mode streamlines the process by offering you one active booking to bid on when you are Soon to Clear and within backup zones. With Bid While Busy, the need for you to manually ...
Bid for Active - Driver Companion
The active section lets you bid for active bookings (released work). To bid on active bookings: Press the To Bid tab on the Zones screen. This screen displays the active bookings list. Press and hold or swipe right to open a booking you want to bid ...
Prevent Late Prebookings - Driver Companion
The Prevent Late Prebookings feature will prevent prebookings from being dispatched to you which may cause you to be late for your next booking. Note: This feature may or may not be enabled by your company. For example, a pre-booking set in the next ...
ePayment - Driver Companion
When a booking is placed or modified to use a card as the payment method, Driver Companion will now display ‘ePayment‘ as the payment type. Previously this was displayed as ‘prepay / prepaid‘. On the job offer screen, you will see ePayment with a ...
Passenger Pay Using Rewards - Driver Companion
A Reward icon and message will now be displayed if a passenger has used a reward to pay for their booking. On the job offer screen, you will see Reward with a (Gift) icon. As well as on the Fare screen. When swiping to Authorise Payment, the booking ...
Pay By Link - Driver Companion
You can now initiate a Pay By Link for passengers via Driver Companion. This is useful when a passenger requests to pay by card and will allow you to send a payment link from Driver Companion via SMS to the passenger. Note: This feature may or may ...
Trigger an Emergency - Driver Companion
The emergency feature can be used to covertly trigger an emergency. This is useful for letting the office and other drivers know you are in an emergency, without alerting the passengers to the live recording taking place and being listened to by an ...
Status Bar - Driver Companion
The status bar found at the bottom of the zones screen shows your current in-app status. For example, it may show your zone, position, break, or if you’re online/offline. Position: This shows the current queue position you are in. Zone: This shows ...
Remaining Working Time - Driver Companion
The remaining working time feature is used to show the time left on your current shift. This is useful for drivers to be able to see how long they have left to work before they should then rest. If enabled this feature will display a Rest Countdown ...
Job Verification - Driver Companion
The job verification feature is used to ensure jobs follow set rules from acceptance to completion. For example, if a rule has been set to check for prices changes on account jobs. Then if the agreed price has changed, the following screen will be ...
Destination Mode - Driver Companion
If enabled, destination mode tells the system to only send you job offers that have a pickup/drop off location that is on the way or close to your set destination. For example, you may set the destination to your home address so that you can accept ...
Soon To Clear - Driver Companion
This feature is useful for notifying control and the system that you are soon to be clear. For example, let’s say you are nearing the drop off location for your current job. Why not let the system know so it can reserve a job for you instead of ...
Notify Passengers With Ringback - Driver Companion
As you swipe to Arrive at the pickup location, the passenger will automatically be notified of your arrival. To manually repeat this action: Press on the Phone icon found in the top bar. Then press the Ringback button to ping the passenger’s phone. ...
How to Phone a Customer - Driver Companion
This feature is useful for letting your passengers know you have arrived, of any delays, or even to help with finding their location. When active on a job, to contact the customer: Press on the Phone button on the job screen. You can contact the ...
Destination Section - Driver Companion
The Destination section contains all the destination information for the current booking, and provides the following options: Location: Click to show the drop off location on the map. Change Destination: Click to change the destination if requested ...
Pick Up Section - Driver Companion
The Pickup section contains all the pickup information for the current booking, and provides the following options: Location: Click to show the pickup location on the map. Phone Customer: Click to phone the customer. Meet & Greet: Click to display a ...
Sending and Receiving Messages - Driver Companion
To send or receive messages from control: Press on the Message icon found in the top bar. Here you can see all sent and received messages for the current day. To send a message: Then press Send a message and use a pre-set message or write a custom ...
Phoning Office - Driver Companion
To call your company office: Press on the Phone icon found in the top bar. Then press the Phone Office button to call your company office. Note: This feature may or may not be enabled by your company.
Zones Screen - Driver Companion
The first thing you will see after logging on is the Zones Screen. To get started: Press on the (online/offline) toggle in the bottom right-hand corner to start a shift. From left to right the zone screen shows: Distance Zone Name Jobs Available Now ...
Street Pickup - Driver Companion
To allow street pickups for hackney carriages: Press on the Person icon found in the top bar. Then set the destination address by either choosing a destination or the map, or entering an address. Complete the job as normal. Note: Driver Companion ...