Recordings
Internal Call Recordings - Phantom
The Internal Call Recordings screen is used for managing any calls that have passed through your system and gives you the ability to listen to these recordings. To access this screen: Click on Internal Recordings from the Recordings menu. Search for ...
Inbound/Outbound Recordings - Phantom
The Inbound/Outbound Recordings screen is used for managing any calls that have passed through your system and gives you the ability to listen to these recordings. To access this screen: Click on Inbound/Outbound Recordings from the Recordings menu. ...
Driver Voice Recordings - Phantom
The Driver Voice Recordings screen is used for managing any calls from your drivers and gives you the ability to listen to these recordings. To access this screen: Click on Driver Voice Recordings from the Recordings menu. Search for recordings To ...
File Manager - Phantom
The File Manager screen allows you to store and manage recordings on the system such as your welcome messages, greetings or prompts. Note: When uploading an audio file, it will automatically be converted to the file format used by the system and will ...
Audio File Manager - Phantom
The Audio Manager is used to assign uploaded audio files to relevant areas on the system. To access this screen: Click on Audio Manager from the Recordings > System Recordings menu. Edit audio To edit which audio is used for each system message: ...
Music On Hold Manager - Phantom
The Music on Hold Manager screen allows you to manage what music is played when a customer is On-Hold. To access this screen: Click on Music on Hold Manager from the Recordings > System Recordings menu. Create a MOH To create new music on hold ...
Virtual Operator Recordings - Phantom
The Virtual Operator Recordings screen allows you to manage Virtual Operator, review VO transcripts, and listen to VO recordings. To access this screen: Click on Virtual Operator Recordings from the Recordings menu. Search for recordings To search ...