Main Screen
Callback Status - 365 Booking & Dispatch
The Callback Status screen shows the status of the ringback request for all of the currently active jobs. To access this feature: Press the J key or click on the shortcut button from the Dispatch screen. How does it work? Use your left and right ...
Vehicle Query - 365 Booking & Dispatch
What is Vehicle Querying? The Vehicle Query screen allows you to view details about the selected vehicle, including details about the driver and vehicle, the current status of the vehicle. If the vehicle has an active booking against it, the ...
Vehicle Tracking - 365 Booking & Dispatch
What is Vehicle Tracking? Vehicle Tracking in Booking & Dispatch allows you to see the exact whereabouts of the specified vehicle and the route they are currently taking (for dispatched bookings) or completed route journey for archived bookings. ...
Shortcuts Cheat Sheet - 365 Booking & Dispatch
Address Search Streets Database To search for an address (e.g. pickup, via, destination) while using the Streets Database: Enter the "House Number", followed by a space, then enter the first few letters of the address followed by the "Search Type". ...
Merging Advanced Bookings into Active - 365 Booking & Dispatch
You can merge Advanced Bookings into the active bookings section of the Dispatch screen. This is useful for viewing upcoming bookings without having to switch screens. To use this feature: Click on the (Cog) icon in the top right-hand corner. Click ...
Managing Suspensions in 365 Booking & Dispatch
The Suspension options allow you to add, skip, and change suspensions for repeat bookings. This is useful for suspending repeat bookings, for example, when you need to suspend a school-run booking during the half-term holidays. To access these ...
General Help - 365 Booking & Dispatch
The General Help section explains sections of the 365 Booking & Dispatch that haven’t been covered within the individual help pages. Help Pages For information on how to use each section of the 365 Booking & Dispatch, please use the built-in help ...
Softphone - 365 Booking & Dispatch
The Softphone feature allows you to use a fully integrated phone built into 365 B&D that doesn’t require any external installation. Note: The softphone is only available for Phantom Cloud, and while the softphone panel is open only the softphone ...
Searching - 365 Booking & Dispatch
The Search feature allows you to search for specific bookings, customer dockets, and zone statistics. To access this feature: Press the S key or click on the shortcut button from the Dispatch screen. Global The Global Search option allows you to ...
Warnings - 365 Booking & Dispatch
The Warnings screen allows you to view warning alerts for bookings that are or might be running late. To access this screen: Press the W key or click on the shortcut button from the Dispatch screen. New Warnings If a warning is given to a driver, you ...
Operator Messages - 365 Booking & Dispatch
The Operator Messages screen allows you to view, search for and send messages between operators. To access this screen: Click the (Speech Bubble) icon in the top right-hand corner of the Dispatch screen. New Message To send a message to an operator: ...
Zone IVR Control - 365 Booking & Dispatch
The Zone IVR Control screen allows you to toggle ON or OFF the IVR (Interactive Voice Recognition) schedule for each zone. To access this screen: Press Crtl+I or click on the shortcut button from the Dispatch screen. Shortcuts The bottom section also ...
Locate Booking - 365 Booking & Dispatch
The Locate Booking screen allows you to locate an active booking, view its details, and request a vehicle for the booking. To access this screen: Press the Shift + L keys or click on the shortcut button from the Dispatch screen. Request a vehicle To ...
Wall Status - 365 Booking & Dispatch
The Wall Status screen shows you the currently active wall scenarios per zone. To access this screen: Press Shift+W or click on the shortcut button from the Dispatch screen. Wall Scenario To view the details of a wall scenario for a wall status: ...
Driver Shifts - 365 Booking & Dispatch
The Driver Shifts screen gives you an overview of all the vehicles that are currently working, including details such as the driver and vehicle callsign, jobs completed, cancelled, no jobs, recovered, breaks, and totals. To access this screen: Press ...
Dispatched Bookings - 365 Booking & Dispatch
The Dispatched Bookings screen shows you all the bookings that have been dispatched. To access this screen: Press the D key or click on the shortcut button from the Dispatch screen. Shortcuts The bottom section also contains shortcuts that are useful ...
Advanced Bookings - 365 Booking & Dispatch
The Advanced Bookings screen shows you all the bookings that are scheduled for a later date or time. To access this screen: Press the B key or click on the 'B Advanced' shortcut button from the Dispatch screen. Search To search for advanced bookings: ...
Using the Booking Form - 365 Booking & Dispatch
The Booking Form screen is where you can create and edit passenger bookings. To access this screen: Press the Space key or click on the shortcut button from the Dispatch screen. New Booking The left-hand section contains the new booking form and is ...
Using the Dispatch Screen - 365 Booking & Dispatch
The Dispatch screen shows you an overview of your 365 Booking & Dispatch system, including the active drivers, dispatched bookings, messages, shortcuts, and settings. To access this screen: Click on the Booking & Dispatch button after logging into ...