Reports
Agent Stats: Free Time - Phantom
The Free Time report will display how long an agent has been available before the next call. To access this screen: Click on Free Time from the Reports > Agent Stats menu. Get updated report To an updated report: Select the Start date in the ...
Agent Stats: Login History - Phantom
The Login History report will show you how many of your agents have logged in/out during the day. To access this screen: Click on Login History from the Reports > Agent Stats menu. Get updated report To an updated report: Select the Start/ End Date. ...
Agent Stats: Agent History - Phantom
The Agent History report will show you the history of the agents in available, paused and total. To access this screen: Click on Agent History from the Reports > Agent Stats menu. Get updated report To an updated report: Select the Start/ End Date ...
Agent Stats: Top Agents - Phantom
The Top Agents report can be used to find the best-performing agents and compare their stats. To access this screen: Click on Top Agents from the Reports > Agent Stats menu. Get updated report To an updated report: Select the Start Date, Agents, and ...
Agent Stats: Short Calls - Phantom
The Short Calls report provides a breakdown of the short calls arranged by agent name and day. To access this screen: Click on Short Calls from the Reports > Agent Stats menu. Get updated report To an updated report: Select the Start Date. Then click ...
Agent Stats: Ring Time - Phantom
The Ring Time report displays the specific agent ring times. To access this screen: Click on Ring Time from the Reports > Agent Stats menu. Get updated report To an updated report: Select the Start/ End Date and Interval. Then click Get Report.
Call Reports: Main Calls - Phantom
The Main Calls report allows you to see how many calls have passed through your system. To access this screen: Click on Main Calls from the Reports > Call Reports menu. Get updated report To an updated report: Select the Start/ End Date. Note: You ...
Agent Stats: Overview - Phantom
The Overview report provides you with a broad overview of your agents on the platform including information such as total logged in time, total time paused, number of answered and bounced calls. To access this screen: Click on Agent Stats - Overview ...
Call Reports: Hourly Queue Calls - Phantom
The Hourly Queue Calls report allows you to drill down further into the queue calls report by specifying a date and time range for a selected queue and viewing on an hourly basis the number of answered, busy, failed and bounced calls. To access this ...
Call Reports: Queue Calls - Phantom
The Queue Calls report provides you with statistics on calls related to certain queues, including the number of calls and how they were handled. To access this screen: Click on Queue Calls from the Reports > Call Reports menu. Get updated report To ...
Call Stats: Hourly Calls - Phantom
The Hourly Calls report allows you to see how many calls are being handled and by who, type, and direction (Operator, ABOP, Outbound, etc), based on an hourly basis. To access this screen: Click on Hourly Calls from the Reports > Call Stats menu. Get ...
Call Stats: Calls By Type - Phantom
The Calls By Type report provides you with an overview of how calls were answered or terminated on your system. To access this screen: Click on Calls By Type from the Reports > Call Stats menu. Get updated report To an updated report: Select the ...
Call Stats: Calls Per Day - Phantom
The Calls Per Day report allows you to see the total call volumes on a daily basis. To access this screen: Click on Calls Per Day from the Reports > Call Stats menu. Get updated report To an updated report: Select the Start Date. Then click Get ...
Call Stats: Top Ten Callers - Phantom
The Top 10 Callers section allows you to find out who are your most frequent callers. To access this screen: Click on Top 10 Callers from the Reports > Call Stats menu. Get updated report To an updated report: Select the Start Date and Caller Amount. ...
Call Stats: Abandoned and Missed Calls - Phantom
The Abandoned and Missed Calls report shows you how many calls were missed or abandoned on your system. To access this screen: Click on Abandoned and Missed Calls from the Reports > Call Stats menu. Get updated report To an updated report: Select the ...
Call Stats: Ring Group Statistics - Phantom
The Ring Group Statistics report allows you to view reports containing ring group agent statistics. To access this screen: Click on Ring Group Statistics from the Reports > Call Stats menu. Get updated report To an updated report: Select the Start/ ...
Call Stats: Calls By Dialled Numbers
The Calls By Dialled Numbers report gives you an insight into which of your phone numbers are being called most frequently by customers. To access this screen: Click on Calls By Dialled Numbers from the Reports > Call Stats menu. Get updated report ...
Call Stats: Lines in Use - Phantom
The Lines in Use report allows you to generate a report based on how many lines were in use at a given time. To access this screen: Click on Lines in Use from the Reports > Call Stats menu. Get updated report To an updated report: Select the Start/ ...
Call Stats: Abandoned and Missed Calls by Caller
The Abandoned and Missed Calls by Caller report allows you to generate a report for missed calls and which callers are providing the most missed calls. To access this screen: Click on Abandoned and Missed Calls by Caller from the Reports > Call Stats ...
Call Stats: Queue Ring Time - Phantom
The Queue Ring Time report shows you the average ring time and max ring time per queue. To access this screen: Click on Queue Ring Time from the Reports > Call Stats menu. Get updated report To an updated report: Select the Start/ End Date, Interval, ...
VO Reports: Success Rate - Phantom
The Success Rate report shows you how successful the Virtual Operator has been with its calls. To access this screen: Click on Success Rate from the Reports > VO Reports menu. Get updated report To an updated report: Select the Start/ End Date, View, ...
VO Reports: Virtual Operator Calls - Phantom
The VO Calls report provides you with a breakdown of each call type made through Virtual Operator. To access this screen: Click on VO Calls from the Reports > VO Reports menu. Get updated report To an updated report: Select the Start/ End Date and ...
VO Reports: Virtual Operator Hourly Calls - Phantom
The VO Hourly Calls report provides you with a breakdown of each call type made through Virtual Operator during specific hours. To access this screen: Click on VO Hourly Calls from the Reports > VO Reports menu. Get updated report To an updated ...
VO Reports: VO in Use - Phantom
The VO In Use report allows you to see how many Virtual Operators are currently in use. To access this screen: Click on VO In Use from the Reports > VO Reports menu. Get updated report To an updated report: Select the Start/ End Date and Interval. ...
Reports: Custom - Phantom
The Custom screen is where you can create your own custom reports. To access this screen: Click on Custom from the Reports menu. Create a report To create a new report: Click on Create New Report in the top-right. Configure your report: Report Name: ...
Reports Schedule - Phantom
The Schedule screen allows you to create custom schedules for sending reports by email automatically. To access this screen: Click on Schedule from the Reports menu. Create a schedule To create a new schedule: Click on Create New Schedule in the ...
Queue Stats: Overview - Phantom
The Queue Overview report will show you a detailed outline of how many and which calls have come through each queue. To access this screen: Click on Queue Overview from the Reports > Call Reports menu. Get updated report To get an updated report: ...